The study titled “Impact of Applying a Recovery Promotion on Customer Lifetime Value for Dissatisfied Customers in E-Commerce,” prepared as a doctoral dissertation within the scope of the PhD Program in Business Administration, will be presented by Eren Kavazlar under the supervision of Prof. Dr. Nimet Uray. The thesis defense will take place on February 19, 2026, at 12:00, in Room H-203.
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