IT-Classroom and Auditorium Technology Support Services
Directorate of Information Technologies
Classroom and Hall Technologies Services
The Directorate of Information Technologies ensures the uninterrupted operation of the technological infrastructure in all classrooms, laboratories, and halls at our university. Installation, maintenance, technical assistance, and event support services are provided to support the educational processes of our academic/administrative staff and students.
Daily Operations and Coordination
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- Routine checks of classroom and hall equipment are performed every weekday morning starting at 08:30.
- Instant support is provided throughout the day to ensure the smooth progress of classes and events.
- Hall reservations are tracked via the SAP system, and coordination is carried out with relevant units.
- Technical preparation and on-site support teams are assigned for special events planned for the weekend.
Technical Support and User Services
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- Immediate intervention is provided for software, internet, or hardware problems experienced during classes or events.
- Connection and broadcasting support is provided for Microsoft Teams and Zoom-based events.
- User requests regarding devices such as podiums, TVs, cameras, and microphones are evaluated and resolved on-site.
- In emergencies, technical personnel are directed to the relevant hall for rapid intervention.
Hardware and System Maintenance
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- Comprehensive maintenance of sound, lighting, and visual systems is performed at the beginning of each semester.
- New technologies are monitored, and suggestions are developed for the improvement of existing systems.
- Equipment calibration and performance settings are checked regularly.
- Device status is monitored through active inventory management to ensure sustainability.
Equipment and Device Management
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- Signal strength, sound quality, and coverage area of podium, desk, and handheld microphones are tested regularly.
- Stage lights, projection devices, and spot lighting are checked at scheduled intervals.
- Filters, lamp life, and cleaning maintenance of projection devices are tracked.
- Devices delivered for mobile use are tracked, and return processes are recorded.
Communication and Support Channels
All applications regarding technical support, maintenance requests, or hall planning should be sent to [email protected] or submitted via the IT Support System.
Working Hours: 08:30 – 17:30 | In emergencies, relevant technical unit supervisors provide direct support on the field.