Türkçe MyKHAS

IT-IT Support Services (Helpdesk)

IT Services

IT Support and Helpdesk Services

The Helpdesk Unit provides fast and effective solutions to the information technology needs of our students, academic, and administrative staff. The goal is to ensure a continuous and efficient learning/working environment in computer, network, printer, and software processes.

MyKHAS Tickets (Create Request) [email protected] Working hours: Weekdays 08:30–17:30
When creating a request, please include location (building/room), device information (brand–model/tag), error message, and if possible, a screenshot. This information speeds up the resolution time.
Support Services for Students
  • Laboratory Computers: Troubleshooting hardware/software issues.
  • Wireless Network (Wi-Fi): Resolving on-campus connection problems.
  • Projection & Printer: Support for basic issues with common area devices.
  • Smart Podium: Intervention for malfunction or software-related problems.
  • Personal Computer Support (installation): SPSS, SolidWorks, Stata, Microsoft Office.
Laboratory Software: Rhino, V-Ray, SketchUp, SolidWorks, Microsoft Office, Adobe Creative Cloud.
Additional Info: Students can obtain AutoCAD and 3ds Max for free with their personal licenses.
Support for Academic Staff
  • Computer Setup & Support: New device installation and troubleshooting.
  • Software Installation/Troubleshooting: Software for lectures, presentations, and research.
  • Smart Podium & Projection: Technical support for classroom technologies.
  • Peripherals: Printer, sound system, projection equipment.
  • VPN Access: Technical support for remote university network connection.
  • Helpdesk Tracking: All requests are tracked and routed in the system.
Support for Administrative Staff
  • Installation & Asset Assignment: Installation of computers and peripherals, asset assignment procedures.
  • System Support: Corporate systems such as SAP, email, printer, IP phone, etc.
  • Common Devices: Malfunction and toner tracking for printer/scanner/projection.
  • Performance Issues: Slowness detection and optimization.
  • VPN & Remote Access: Secure connection setup support.
Network, Classroom, and Common Area Technologies
  • Wi-Fi & Network: Resolving authentication and coverage issues.
  • Classroom Technologies: Smart podium, projection, sound system.
  • Printer & Shared Devices: Driver, access, and printing problems.
Step by Step – How to Create a Support Request?
  1. Log in to MyKHAS Tickets and select "New Request".
  2. Select the category (e.g., Wi-Fi, Printer, Software, Hardware).
  3. Describe the problem briefly and clearly; add location/tag no/screenshot.
  4. Submit your request; follow status updates via email/MyKHAS.
For notification via email: [email protected]
Frequently Asked Questions

You can see the request status and the assigned unit instantly within MyKHAS Tickets.

Add an "Urgent" note in MyKHAS Tickets during working hours; inform unit managers for critical situations outside hours.

SPSS, SolidWorks, Stata, Office for students; Rhino, V-Ray, SketchUp, SolidWorks, Office, Adobe CC in laboratories. May vary based on license terms.
Service Scope and GDPR
  • Support covers on-campus laboratories, classroom technologies, and university-assigned devices.
  • Support is provided for personal devices within license and security policy limits.
  • Requests and malfunction records are processed in accordance with the university's GDPR (KVKK) and information security policies.

On-site/remote support is provided by appointment; prioritization is based on impact and urgency level.