{"id":44286,"date":"2026-07-09T14:21:37","date_gmt":"2026-07-09T11:21:37","guid":{"rendered":"https:\/\/www.khas.edu.tr\/?page_id=44286"},"modified":"2026-09-09T01:53:31","modified_gmt":"2026-09-08T22:53:31","slug":"celt-frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/www.khas.edu.tr\/en\/celt-frequently-asked-questions\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"44286\" class=\"elementor elementor-44286 elementor-41986\">\n\t\t\t\t<div class=\"elementor-element elementor-element-702f01a e-flex e-con-boxed e-con e-parent\" data-id=\"702f01a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-efa5e4c elementor-widget elementor-widget-html\" data-id=\"efa5e4c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<section class=\"celt-v2\" id=\"celt-faq\" aria-labelledby=\"faqTitle\">\r\n  <style>\r\n    @import url('https:\/\/cdn.jsdelivr.net\/npm\/bootstrap-icons@1.11.3\/font\/bootstrap-icons.min.css');\r\n\r\n    :root {\r\n      --celt-navy: #0f172a;\r\n      --celt-blue: #2563eb;\r\n      --celt-cyan: #06b6d4;\r\n      --celt-bg: #f8fafc;\r\n      --celt-card-bg: #ffffff;\r\n      --celt-text: #334155;\r\n      --celt-text-dark: #0f172a;\r\n      --celt-radius: 16px;\r\n    }\r\n\r\n    .celt-v2 {\r\n      font-family: -apple-system, BlinkMacSystemFont, \"Segoe UI\", Roboto, sans-serif;\r\n      max-width: 1200px;\r\n      margin: 0 auto;\r\n      padding: 1rem;\r\n      color: var(--celt-text);\r\n    }\r\n\r\n    \/* Hero Banner *\/\r\n    .celt-hero {\r\n      background: linear-gradient(135deg, var(--celt-navy) 0%, #1e293b 100%);\r\n      border-radius: var(--celt-radius);\r\n      padding: 3.5rem 2.5rem;\r\n      color: #fff;\r\n      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var(--celt-blue);\r\n      background: rgba(37, 99, 235, 0.1);\r\n      padding: 0.5rem;\r\n      border-radius: 12px;\r\n      font-size: 1.3rem;\r\n    }\r\n\r\n    \/* Akordiyon (FAQ) *\/\r\n    .celt-faq-container {\r\n      display: flex;\r\n      flex-direction: column;\r\n      gap: 0.85rem;\r\n    }\r\n\r\n    .celt-faq-item {\r\n      background: var(--celt-card-bg);\r\n      border: 1px solid #e2e8f0;\r\n      border-radius: var(--celt-radius);\r\n      overflow: hidden;\r\n      transition: all 0.2s ease;\r\n    }\r\n\r\n    .celt-faq-item:hover {\r\n      border-color: var(--celt-blue);\r\n      box-shadow: 0 4px 12px rgba(0, 0, 0, 0.03);\r\n    }\r\n\r\n    .celt-faq-item details summary {\r\n      padding: 1.15rem 1.5rem;\r\n      font-size: 1rem;\r\n      font-weight: 700;\r\n      color: var(--celt-text-dark);\r\n      cursor: pointer;\r\n      list-style: none;\r\n      display: flex;\r\n      justify-content: space-between;\r\n      align-items: center;\r\n      user-select: none;\r\n    }\r\n\r\n    .celt-faq-item details summary::-webkit-details-marker {\r\n      display: none;\r\n    }\r\n\r\n    .celt-faq-item details summary::after {\r\n      content: '\\F282';\r\n      font-family: 'bootstrap-icons';\r\n      font-size: 1rem;\r\n      color: var(--celt-blue);\r\n      transition: transform 0.3s ease;\r\n    }\r\n\r\n    .celt-faq-item details[open] summary::after {\r\n      transform: rotate(180deg);\r\n    }\r\n\r\n    .celt-faq-content {\r\n      padding: 0 1.5rem 1.25rem 1.5rem;\r\n      font-size: 0.93rem;\r\n      color: var(--celt-text);\r\n      line-height: 1.7;\r\n      border-top: 1px solid #f1f5f9;\r\n      margin-top: 0.25rem;\r\n      padding-top: 1rem;\r\n    }\r\n\r\n    .celt-faq-content a {\r\n      color: var(--celt-blue);\r\n      font-weight: 600;\r\n      text-decoration: underline;\r\n    }\r\n\r\n    .celt-faq-list {\r\n      list-style: none;\r\n      padding-left: 0;\r\n      margin: 0.5rem 0 0 0;\r\n    }\r\n\r\n    .celt-faq-list li {\r\n      position: relative;\r\n      padding-left: 1.35rem;\r\n      margin-bottom: 0.4rem;\r\n    }\r\n\r\n    .celt-faq-list li::before {\r\n      content: \"\u2022\";\r\n      position: absolute;\r\n      left: 0.3rem;\r\n      color: var(--celt-blue);\r\n      font-weight: bold;\r\n      font-size: 1.1rem;\r\n    }\r\n\r\n    \/* Kurumsal Not Kutusu *\/\r\n    .celt-pedagogy-box {\r\n      background: linear-gradient(90deg, #eff6ff 0%, #f0fdf4 100%);\r\n      border: 1px solid #bfdbfe;\r\n      border-radius: var(--celt-radius);\r\n      padding: 2rem;\r\n      margin-top: 3.5rem;\r\n      display: flex;\r\n      align-items: center;\r\n      gap: 1.5rem;\r\n    }\r\n\r\n    .celt-pedagogy-icon {\r\n      font-size: 2.2rem;\r\n      color: var(--celt-blue);\r\n      flex-shrink: 0;\r\n    }\r\n\r\n    @media (max-width: 768px) {\r\n      .celt-hero { padding: 2rem 1.5rem; }\r\n      .celt-hero h1 { font-size: 1.6rem; }\r\n      .celt-pedagogy-box { flex-direction: column; text-align: center; }\r\n    }\r\n  <\/style>\r\n\r\n  <!-- Hero Section -->\r\n  <header class=\"celt-hero\">\r\n    <h1 id=\"faqTitle\">Frequently Asked Questions<\/h1>\r\n    <p>\r\n      Find institutional guidelines regarding the KHAS Learn platform, course management, assessment tools, and corporate integration processes tailored for our faculty and students.\r\n    <\/p>\r\n  <\/header>\r\n\r\n  <!-- 1. FOR OUR FACULTY -->\r\n  <div class=\"celt-title-wrap\">\r\n    <div class=\"celt-title\">\r\n      <i class=\"bi bi-person-badge-fill\"><\/i> For Our Faculty\r\n    <\/div>\r\n  <\/div>\r\n\r\n  <div class=\"celt-faq-container\">\r\n    <div class=\"celt-faq-item\">\r\n      <details>\r\n        <summary>My course is not visible on KHAS Learn. What should I do?<\/summary>\r\n        <div class=\"celt-faq-content\">\r\n          Courses are provisioned directly to KHAS Learn via SPARKS. If your course is assigned to you in SPARKS but remains unlisted on KHAS Learn, the integration pipeline may still be processing. Contact our center if assistance is needed.\r\n        <\/div>\r\n      <\/details>\r\n    <\/div>\r\n\r\n    <div class=\"celt-faq-item\">\r\n      <details>\r\n        <summary>Can I assign a teaching assistant (TA) to my course?<\/summary>\r\n        <div class=\"celt-faq-content\">\r\n          Yes. Faculty members can assign teaching assistants directly through their course management panels in SPARKS. Assignments are automatically reflected on KHAS Learn within the day.\r\n        <\/div>\r\n      <\/details>\r\n    <\/div>\r\n\r\n    <div class=\"celt-faq-item\">\r\n      <details>\r\n        <summary>How can I access my past course contents?<\/summary>\r\n        <div class=\"celt-faq-content\">\r\n          Past course materials and archive records are accessible via <a href=\"https:\/\/archive-learn.khas.edu.tr\/\" target=\"_blank\" rel=\"noopener\">Archive Learn<\/a>. Very old term servers may no longer be available under institutional data retention policies.\r\n        <\/div>\r\n      <\/details>\r\n    <\/div>\r\n\r\n    <div class=\"celt-faq-item\">\r\n      <details>\r\n        <summary>How do I share the course syllabus with students?<\/summary>\r\n        <div class=\"celt-faq-content\">\r\n          Course syllabi are uploaded via the MyKHAS portal and automatically synced to KHAS Learn. Syllabi can also be uploaded directly to the course space for student access.\r\n        <\/div>\r\n      <\/details>\r\n    <\/div>\r\n\r\n    <div class=\"celt-faq-item\">\r\n      <details>\r\n        <summary>Is it possible to merge multiple course sections?<\/summary>\r\n        <div class=\"celt-faq-content\">\r\n          Yes. Different sections of the same course can be merged to share materials, assignments, or quizzes. Requests require approval from the respective department and faculty members before submission.\r\n        <\/div>\r\n      <\/details>\r\n    <\/div>\r\n\r\n    <div class=\"celt-faq-item\">\r\n      <details>\r\n        <summary>I can view Turnitin similarity reports, but I cannot grade or leave feedback. Why?<\/summary>\r\n        <div class=\"celt-faq-content\">\r\n          The Turnitin Feedback Studio workflow has been updated. Grading and feedback are now managed directly through KHAS Learn assignment grading interfaces and the Gradebook.\r\n        <\/div>\r\n      <\/details>\r\n    <\/div>\r\n\r\n    <div class=\"celt-faq-item\">\r\n      <details>\r\n        <summary>A student's file cannot be uploaded or similarity report is missing in Turnitin.<\/summary>\r\n        <div class=\"celt-faq-content\">\r\n          Turnitin requires a minimum amount of recognizable text to generate reports. Scanned image-based PDFs may fail to generate reports; students should upload text-selectable documents.\r\n        <\/div>\r\n      <\/details>\r\n    <\/div>\r\n\r\n    <div class=\"celt-faq-item\">\r\n      <details>\r\n        <summary>Turnitin AI writing report is missing for some students. Is this an error?<\/summary>\r\n        <div class=\"celt-faq-content\">\r\n          No. Turnitin may not generate AI writing reports for certain file formats or document structures. This does not indicate a system malfunction.\r\n        <\/div>\r\n      <\/details>\r\n    <\/div>\r\n\r\n    <div class=\"celt-faq-item\">\r\n      <details>\r\n        <summary>Can I create group assignments on KHAS Learn?<\/summary>\r\n        <div class=\"celt-faq-content\">\r\n          Yes. Group Submission features allow students to submit work on behalf of their assigned cohorts, enabling streamlined grading and feedback management from a single view.\r\n        <\/div>\r\n      <\/details>\r\n    <\/div>\r\n\r\n    <div class=\"celt-faq-item\">\r\n      <details>\r\n        <summary>Can I calculate letter grades on KHAS Learn?<\/summary>\r\n        <div class=\"celt-faq-content\">\r\n          Yes. Weighted grading structures can be configured within the KHAS Learn Gradebook. Total scores and letter grades can be computed automatically and exported to Excel for SPARKS grade entry.\r\n        <\/div>\r\n      <\/details>\r\n    <\/div>\r\n\r\n    <div class=\"celt-faq-item\">\r\n      <details>\r\n        <summary>What should I do if students encounter issues with Safe Exam Browser (SEB)?<\/summary>\r\n        <div class=\"celt-faq-content\">\r\n          Ensure exam settings are fully configured beforehand. Most issues stem from incomplete configuration. Conducting a pre-exam test with our center is strongly advised.\r\n        <\/div>\r\n      <\/details>\r\n    <\/div>\r\n  <\/div>\r\n\r\n  <!-- 2. FOR STUDENTS -->\r\n  <div class=\"celt-title-wrap\">\r\n    <div class=\"celt-title\">\r\n      <i class=\"bi bi-mortarboard-fill\"><\/i> For Students\r\n    <\/div>\r\n  <\/div>\r\n\r\n  <div class=\"celt-faq-container\">\r\n    <div class=\"celt-faq-item\">\r\n      <details>\r\n        <summary>My dashboard appears empty \/ I got a \"KHAS Learn account not found\" error?<\/summary>\r\n        <div class=\"celt-faq-content\">\r\n          No, this typically stems from system integration timing. If course selection, advisor approval, or financial clearance steps are incomplete, your dashboard may appear empty. For new accounts, please allow a brief synchronization period following SPARKS activation.\r\n        <\/div>\r\n      <\/details>\r\n    <\/div>\r\n\r\n    <div class=\"celt-faq-item\">\r\n      <details>\r\n        <summary>My courses are visible in SPARKS but not on KHAS Learn (Late registration \/ Advisor approval)?<\/summary>\r\n        <div class=\"celt-faq-content\">\r\n          <ul class=\"celt-faq-list\">\r\n            <li>Verify on SPARKS whether your course registration has received <strong>advisor approval<\/strong>.<\/li>\r\n            <li>Integration for add-drop or petition-based late additions may take a short moment to process.<\/li>\r\n            <li>Ensure there are no active <strong>financial blocks (tuition\/fees)<\/strong> on your student account.<\/li>\r\n          <\/ul>\r\n        <\/div>\r\n      <\/details>\r\n    <\/div>\r\n\r\n    <div class=\"celt-faq-item\">\r\n      <details>\r\n        <summary>Why can't I see course materials or assignments?<\/summary>\r\n        <div class=\"celt-faq-content\">\r\n          This usually occurs if you are in the wrong section or following an outdated course space following a section merge. Please verify your active course section via SPARKS.\r\n        <\/div>\r\n      <\/details>\r\n    <\/div>\r\n\r\n    <div class=\"celt-faq-item\">\r\n      <details>\r\n        <summary>I submitted my assignment, but it shows as unsubmitted \/ late submission.<\/summary>\r\n        <div class=\"celt-faq-content\">\r\n          KHAS Learn and Turnitin timers operate strictly based on server time. Submissions completed after the deadline are automatically flagged as late. Always verify that your file is displayed, submission dates are visible, and confirmation info is generated after uploading. Responsibility and evaluation discretion for such delays rest with the instructor.\r\n        <\/div>\r\n      <\/details>\r\n    <\/div>\r\n\r\n    <div class=\"celt-faq-item\">\r\n      <details>\r\n        <summary>I cannot upload a file to my Turnitin assignment \/ I got an error. Can I re-upload?<\/summary>\r\n        <div class=\"celt-faq-content\">\r\n          You may encounter upload errors due to file size, format incompatibilities, or sudden system loads. If re-upload permission is granted, you may submit your file again before the deadline; otherwise, contact your course instructor.\r\n        <\/div>\r\n      <\/details>\r\n    <\/div>\r\n\r\n    <div class=\"celt-faq-item\">\r\n      <details>\r\n        <summary>I uploaded the wrong file. Can I change it?<\/summary>\r\n        <div class=\"celt-faq-content\">\r\n          If assignment settings permit, you can re-upload your file until the deadline. In courses where re-submissions are disabled, the instructor's specific course rules apply.\r\n        <\/div>\r\n      <\/details>\r\n    <\/div>\r\n\r\n    <div class=\"celt-faq-item\">\r\n      <details>\r\n        <summary>I cannot access my online exam \/ Safe Exam Browser error?<\/summary>\r\n        <div class=\"celt-faq-content\">\r\n          <ul class=\"celt-faq-list\">\r\n            <li>Exams open during specific date and time windows set by instructors.<\/li>\r\n            <li>Ensure you are logged in with your institutional account and have a stable internet connection.<\/li>\r\n            <li>Verify that the required Safe Exam Browser (SEB) version is installed if mandated.<\/li>\r\n          <\/ul>\r\n        <\/div>\r\n      <\/details>\r\n    <\/div>\r\n\r\n    <div class=\"celt-faq-item\">\r\n      <details>\r\n        <summary>Why are my grades not visible \/ When will they be published?<\/summary>\r\n        <div class=\"celt-faq-content\">\r\n          The timing and release process for assessment grades evaluated via Turnitin and KHAS Learn are entirely at the discretion of the course instructor. Grades will be displayed once published.\r\n        <\/div>\r\n      <\/details>\r\n    <\/div>\r\n\r\n\r\n\r\n    <div class=\"celt-faq-item\">\r\n      <details>\r\n        <summary>I cannot log in despite having the correct password?<\/summary>\r\n        <div class=\"celt-faq-content\">\r\n          Browser cache, cookies, or session clashes can cause temporary login failures. Try logging in using a different browser or an <strong>Incognito \/ Private Window<\/strong>.\r\n        <\/div>\r\n      <\/details>\r\n    <\/div>\r\n\r\n    <div class=\"celt-faq-item\">\r\n      <details>\r\n        <summary>I am a new student. My institutional email or KHAS Learn account is inactive?<\/summary>\r\n        <div class=\"celt-faq-content\">\r\n          New student accounts are provisioned in batches around term starts. Once official registration and activation are complete, you can log in using your corporate credentials.\r\n        <\/div>\r\n      <\/details>\r\n    <\/div>\r\n\r\n    <div class=\"celt-faq-item\">\r\n      <details>\r\n        <summary>Can I access KHAS Learn from my mobile device?<\/summary>\r\n        <div class=\"celt-faq-content\">\r\n          Yes. You can access via mobile browser at <code>learn.khas.edu.tr<\/code> or download the Moodle mobile app, enter the same server address, and log in with your institutional credentials.\r\n        <\/div>\r\n      <\/details>\r\n    <\/div>\r\n  <\/div>\r\n\r\n  <!-- Institutional Footer Box -->\r\n  <div class=\"celt-pedagogy-box\">\r\n    <div class=\"celt-pedagogy-icon\">\r\n      <i class=\"bi bi-info-circle-fill\"><\/i>\r\n    <\/div>\r\n    <div>\r\n      <h4 style=\"margin:0 0 0.5rem 0; color:var(--celt-navy); font-size:1.1rem; font-weight:700;\">System Integration<\/h4>\r\n      <p style=\"margin:0; font-size:0.95rem; color:#475569;\">\r\n        All user accounts, term courses, and registration workflows on KHAS Learn are managed automatically through <strong>SPARKS<\/strong> integration.\r\n      <\/p>\r\n    <\/div>\r\n  <\/div>\r\n<\/section>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Frequently Asked Questions Find institutional guidelines regarding the KHAS Learn platform, course management, assessment tools, and corporate integration processes tailored for our faculty and students. For Our Faculty My course is not visible on KHAS Learn. What should I do? Courses are provisioned directly to KHAS Learn via SPARKS. If your course is assigned to [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"slim_seo":{"title":"Frequently Asked Questions - Kadir Has University","description":"Frequently Asked Questions Find institutional guidelines regarding the KHAS Learn platform, course management, assessment tools, and corporate integration proce"},"_slim_seo_primary_term_birimler":0,"footnotes":""},"birimler":[568],"class_list":["post-44286","page","type-page","status-publish","hentry","birimler-celt"],"_links":{"self":[{"href":"https:\/\/www.khas.edu.tr\/en\/wp-json\/wp\/v2\/pages\/44286","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.khas.edu.tr\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.khas.edu.tr\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.khas.edu.tr\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.khas.edu.tr\/en\/wp-json\/wp\/v2\/comments?post=44286"}],"version-history":[{"count":11,"href":"https:\/\/www.khas.edu.tr\/en\/wp-json\/wp\/v2\/pages\/44286\/revisions"}],"predecessor-version":[{"id":45472,"href":"https:\/\/www.khas.edu.tr\/en\/wp-json\/wp\/v2\/pages\/44286\/revisions\/45472"}],"wp:attachment":[{"href":"https:\/\/www.khas.edu.tr\/en\/wp-json\/wp\/v2\/media?parent=44286"}],"wp:term":[{"taxonomy":"birimler","embeddable":true,"href":"https:\/\/www.khas.edu.tr\/en\/wp-json\/wp\/v2\/birimler?post=44286"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}